FAQ

Call us free on 0800 274 4779 or email to promogifts@autographpromotions.com

Q: How can I get a quote on-line?

A: Select the product on-line and use the enquiry basket. Complete your details and one of our sales team will be in touch with you shortly with a quotation.

Q: Is it possible to receive a fast turnaround time for urgent orders?

A: If you need items for a particular event or promotion, we always advise on how soon we can deliver the items and whether or not any express charges will apply. See also our ‘Express Gifts’ section for goods always available on fast turn around. Our sales team can also suggest other items that would be suitable for your promotion and available within your timescales.

Q. Is there a minimum order value?

A. The minimum order value is £100.00 plus VAT

Q: How do I request a promotional gift catalogue and is it free?

A: To request a catalogue complete the form and we will send the catalogue in the post.

Q: How do I choose the most suitable gift?

A: Our friendly staff are on hand to offer best advice based on experience of successful promotions in your industry.

Q: What if I can’t find what I’m looking for in the catalogue?

A: We’re able to use our industry experience and worldwide network of suppliers to source almost any type of promotional gift, simply call our friendly sales team and we’ll do the searching for you.

Q: How do I need to supply artwork of our company logo?

A: Our inhouse design department are able to produce any artwork you need for a minimum charge of £25.00 plus VAT or £50.00 per hour. Where possible your logo should be supplied in vector format. If you supply finished artwork all fonts must be saved as outlines. For full colour work, we would require high resolution jpeg with embedded images and fonts and a minimum of 600 dpi.

Q: Will I see a proof before the items go into production?

A: We will provide a colour proof on email or by fax for client approval before going ahead with production. In addition we can provide a pre-production sample on request, however there may be an additional charge for this service.

Q. Are deliveries made nationally?

A. Yes, We can deliver anywhere but additional charges will apply.

Q. Do you charge for delivery?

A. Yes, your quotation will show charges for delivery of the product to one UK mainland address unless otherwise indicated.